Frequently Asked Questions

• Shipping costs are always displayed during checkout
• You can choose from different shipping options
• The price depends on the destination country
• Delivery times depend on product availability

Yes, our experienced customer service team is available to provide installation guidance, technical advice, and maintenance tips.

Each parasol kit includes:

• The hanging parasol itself
• A stable parasol base
• A protective summer cover

You can enjoy shade immediately without extra purchases.

Cantilever parasols are very stable thanks to their decentered design, robust construction, and properly weighted parasol base, keeping them secure in various weather conditions.

Place the parasol on a stable, flat surface and secure it with the included base. Open and close the parasol easily using the pulley system, and tilt or rotate the canopy as needed.

For a step-by-step guide, see our full installation and usage blog.

Yes, the hanging parasol can rotate 360° and tilt up to 45°, allowing you to adjust the shade according to the sun’s position.

Yes, all parasols are made from durable, 100% recyclable materials. The Olefin canopy is free of harmful substances, UV-resistant, tear-resistant, and maintains its color with proper care.

Yes, the canopy fabrics are UV-resistant (SPF 50+) and water-repellent, ensuring safe and comfortable outdoor use.

The summer cover protects your cantilever parasol from dew, rain, dirt, and dust. Made from Olefin fabric (240 g/m²), it prolongs the life of your hanging parasol and keeps the canopy in top condition.

• Only close the parasol when the canopy is completely dry
• Remove leaves, pollen, and bird droppings promptly
• Use the protective summer cover daily

Olefin is ideal for parasols because it is UV-resistant, mold- and moisture-resistant, lightweight yet very strong. The canopy is tear-resistant and rot-proof, making it perfect for long-term outdoor use.

• Clean the canopy regularly with lukewarm water, a soft brush or sponge, and mild soap
• Rinse thoroughly and allow it to air dry completely
• Avoid pressure washers, bleach, or harsh chemical cleaners, as these can damage the fibers and protective coating

With proper maintenance, a high-quality offset parasol can last for many years. Replacement parts are available in our webshop in case of wear.

Our hanging parasols carry recognized certifications guaranteeing safety, quality, and materials free of harmful substances:

• GS mark (Geprüfte Sicherheit): Ensures the parasol meets strict German product and safety standards
• TÜV certification: Checks every aspect of the parasol, including materials, safety, usability, and compliance
• OEKO-TEX® Standard 100: Independent verification that fabrics are free from harmful substances, safe for people and the environment